Privacy Policy
Privacy Policy – Softhue
At Softhue, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.
1. Who We Are
Softhue is an online store offering posters and wall art.
We act as the data controller for your personal data.
Contact us at:
info@softhue.nl
2. How We Use Your Information
We use your personal data to operate our business and provide you with the best possible experience.
This includes:
- Processing and delivering your orders
- Handling payments, returns, and refunds
- Providing customer support
- Improving our website and services
- Preventing fraud and misuse
- Sending marketing communications (only if you have given consent)
3. What Information We Collect
Information you provide directly:
- Name
- Address (billing and shipping)
- Email address
- Phone number (if provided)
- Order and payment confirmation details
- Messages sent to customer support
Information collected automatically:
- IP address
- Device and browser type
- Website activity and interactions
Information from third parties:
We may receive data from:
- Payment providers
- Shipping partners
- Shopify
4. Legal Grounds for Processing
We only process your data when legally allowed under GDPR:
- To perform a contract (your order)
- To comply with legal obligations
- For our legitimate business interests
- Based on your consent (e.g. marketing & cookies)
5. Sharing Your Data
We only share your personal data when necessary to run our business.
This may include:
- Payment providers
- Delivery partners
- IT and hosting providers
- Analytics services
We never sell your personal data.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Ensure the website functions properly
- Analyze website performance
- Personalize content and ads (with your consent)
You can manage your cookie preferences via your browser or cookie banner.
7. Data Retention
We only keep your data as long as necessary:
- Orders: up to 7 years (legal requirement)
- Accounts: until deletion
- Marketing data: until you withdraw consent
8. Your Rights
Under GDPR, you have the right to:
- Access your data
- Correct your data
- Request deletion
- Restrict processing
- Transfer your data
- Object to processing
- Withdraw consent
You can exercise your rights by contacting:
info@softhue.nl
You also have the right to file a complaint with the Dutch Data Protection Authority.
9. International Data Transfers
Some of our partners may process data outside the EU.
When this happens, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).
10. Security
We take appropriate technical and organizational measures to protect your personal data.
However, no system is completely secure.
11. Children’s Privacy
Our services are not intended for individuals under 16 years of age.
We do not knowingly collect data from children.
12. External Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on this page.
14. Contact
For any questions regarding this Privacy Policy: